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Ounass Contact Number | Easy and Efficient Services

Q: How can I communicate with Ounass UAE?

You can reach Ounass customer service UAE through: Email: customercare@ounass.com WhatsApp: +971529291013 Ounass Number: 800686277, from 10:00 am, until 10:00 pm.

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Date: 15 January, 2024
Last update date: 22 January, 2024

To swiftly receive answers to your questions and concerns, call the Ounass contact number UAE. You can request information about payment methods, shipment status, return policies, or any other services. Connect with Ounass’ customer service team anytime to enjoy a worry-free shopping experience! Rest assured, the Ounass number is there to serve you in all the best possible ways.

About Ounass UAE

Discover the joy of shopping for luxury products and receiving top-notch services in Ounass UAE. Renowned as one of the best online shopping destinations since its establishment in 2016, the platform offers an exquisite collection of over 150 luxury brands, created by talented designers from across the Middle East. From modern fashion to essential home décor and appliances, Ounass caters to all your needs with unmatched creativity and style.

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How to Reach Ounass Customer Service

There are multiple ways to reach out to Ounass customer service; each offering prompt and efficient responses. Here are the key Ounass communication channels:

WhatsApp - Ounass Unified Number

If you have any inquiries or need to share files and photos related to your request, please feel free to contact the Ounass unified number directly through WhatsApp. This is their number: +971529291013

Ounass Number UAE

If you wish to directly reach out to the store, please use the designated Ounass phone number in your country.

If you are from UAE, you can contact the Ounass Customer Service at 800686277, available during working hours from 10:00 am, until 10:00 pm.

Email

If you don’t prefer to directly call Ounass Customer Service in UAE, then you can send your request via email to customercare@ounass.com. The customer service team will promptly address your inquiry within a time frame of 12 hours.

When do you need to communicate with Ounass Customer Service UAE?

You can call the Ounass contact number UAE, or the unified number in these circumstances:

Asking about the steps of buying and completing the payment in the store.
Facing a technical problem that prevents you from adding the product to the purchasing basket, or preventing you from completing the payment process.
Your request was delayed and you did not receive it on the scheduled date.
If you desire to track your order; you can send a short text message, then use the tracking number that the team provided you with.
Reporting a missing item. Reach out to Ounass through the provided contact number. The team will promptly review your request within 2-3 working days.
Including a personalized note along with the gift you have requested from Ounass.
Despite verifying your credit card number and the remaining balance, the payment is refused.
If the price of the product drops within 5 days of your purchase, you’ll receive a refund of the price difference.
Shipping the request to the wrong address; the customer service team will respond to you within 4 working days.
Your desire to cancel a product recovery request.
Submitting an application via the phone and sharing the details of the products with the service team in one of the following ways: direct contact on the Ounass number, via email customercare@ounass.com, or through Ounass WhatsApp number: +971529291013.

How to Change Your Phone Number and Address in Your Ounass Account

To update your phone number and address on your Ounass account UAE, simply contact Ounass Customer Service. They will assist you in modifying your information. Please note that the delivery date can also be changed, but if your request has already been shipped or submitted via PayPal, you may not be able to alter your address. Remember, any changes to the delivery location must be within the original country of delivery.

How to Follow the Latest News and Offers at Ounass UAE

Stay updated on the latest products, exclusive offers, and discounts as soon as they arrive in Ounass UAE. Choose any of the following channels to keep yourself in the loop and not miss out on anything:

Subscribe to Ounass’ Newsletter

You can subscribe directly to Ounass’ newsletter UAE, by inserting your email in the designated location and clicking the “Subscribe” button.

Download the Application

You can follow the latest discounts, offers, and new product launches at Ounass UAE by downloading the application for Android and iOS. Receive instant notifications and avoid the need to contact the team for updates through the Ounass number.

Follow Up on Social Media

Stay connected with Ounass UAE by following their social media platforms. Discover the exclusive offers available all year round across Meta (previously Facebook), Instagram, X (previously Twitter), and LinkedIn.

Discover the wonderful world of shopping at Ounass. Enjoy a wide range of luxury products from renowned international brands. For any inquiries, feel free to connect directly with the Ounass customer service team UAE. Stay updated with the latest offers and discounts through various channels that were mentioned above.

FAQ about Ounass Contact Number | Easy and Efficient Services

How can I communicate with Ounass UAE?

You can reach Ounass customer service UAE through:

Email: customercare@ounass.com
WhatsApp: +971529291013
Ounass Number: 800686277, from 10:00 am, until 10:00 pm.

How long does delivery take at Ounass UAE?

Deliveries in UAE arrive within:

In Dubai, it takes 2 hours for same-day deliveries.
It takes 2-3 working days in other regions.

Who is the owner of Ounass __country?

Ounass UAE is owned by the Al-Tayer Group.

How do I return an order from Ounass UAE?

If you meet the conditions outlined in the return policy, you have a 30-day window from the date of receipt to initiate a return. Please follow the steps below to process your request:

Click on the "My Orders" section, which you find when clicking on the "More" tab in the application or the "Account" page on the site.
Choose the order, then click on the "Return Products" button, and then click the “Return” button.
Enter the date, time, and location of the desired receipt and complete the process.

Note: Please ensure the presence of a return policy. If it is not included in the order, directly reach out to the Ounass customer service UAE. They will promptly provide you with the required policy within 48 hours.

How do I cancel an order in Ounass UAE?

You have the flexibility to cancel your Ounass UAE order whenever you like. Simply head to the "My Order" section on the website or application. Please note that the refunded amount will not be returned to your bank account, but instead will be credited as a balance in your Ounass account. This balance can be used for future purchases, making sure that you get the most out of your shopping experience.

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More from Ounass Promo Codes and Coupons 2025 UAE

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Utilize Alcoupon's exclusive Ounass code 2025 (APP10) for extra 10% discount on your first order via app and more discounts up to 50% off a curated range of designer dresses, bags, shoes, and more. This offer is valid for new users only!! Shopping via Ounass App.

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Grab the top Ounass saving Deal in November 2025 —Unlock 45% on the Icons Beauty Set. Redeem the latest Ounass discount code (ICON5) and enjoy extra 5% Off this luxurious beauty set from Ounass. Get it now on the Ounass website or mobile app!!

Don't miss the stunning new Icons collection from Ounass, featuring: (Fluid Body Cream, Scented Candle, Eau de Parfum, Face Mist, Lipstick, and Extrait de Parfum). Don't forget to activate the exclusive Ounass discount code (ICON5) to reveal 45% discoiunt + extra 5% coupon on the set price.

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Enjoy savings up to 20% using Ounass discount code 20 2025 on selected items and enjoy free shipping on all orders within UAE. Shop the latest styles from Ounass's handpicked collection of luxury designers such as OFF-White, Marc Jacobs, Alexis, Alice + Olivia, Ralph Lauren and more at discounted prices!!

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Get your hands on this exclusive Ounass promo code fouz UAE, in collaboration with influencer Fouz AlFahad, for an instant extra 5% discount on sitewide purchases. Explore the latest fashion arrivals, accessories, and beauty products from top brands at unbeatable prices with Ounass.

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Today, we give you the opportunity to enjoy a 10% discount off your total when applying Ounass First Order Discount Code 2025, valid on thousands of selected items and brands.

Exciting news for Ounass new customers across the Gulf countries, especially UAE; you can now shop online with incredible offers and discounts. As there is no maximum or minimum discount value, which allows shoppers to use Ounass coupon code completely freely, regardless of the value of the purchase. Keep in mind that Ounass promo codes are available for use via the website and the application as well.

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We often want to shop and buy online from shopping websites, including Ounass, but we may find that shipping costs sometimes add highly to the order value. This is why many people search for and use the Ounass free shipping offer while ordering from the website, provided that the value of the basket exceeds a certain amount:

When you purchase from the UAE website, you can avail the free shipping offer, but when the value of your purchase is equivalent to or exceeds AED 500. Delivery to Dubai takes only 2 hours or on the same day of the order, if ordered before 8 pm. The rest of the UAE can expect delivery on the next day.

When you buy from Saudi Arabia, you can benefit from the free shipping offer when the order value reaches 500 SAR or more. Products are shipped to all Saudi cities within 3-6 days.

For orders from Ounass Qatar, you will get a free shipping offer for purchases worth QR 500 or more. Products are shipped within 3-6 days.

In order to receive the free shipping offer from Bahrain, the value of the orders must be BD 100 or more, and will be delivered within 2-4 days.

To take advantage of the free shipping offer for people from Oman, the value of the orders must be 100 OMR or more. Delivery takes 2-4 days.

For people who love shopping through Ounass from Kuwait, we offer you free shipping for orders worth KD 100 or more, delivered within 2-4 days.

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What is the best Ounass Discount Codes 2025?

This is the best Ounass code UAE. Redeem it at checkout to get an exclusive 5% OFF when applying this Ounass promo code 2025.

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Ounass discount code 20 - Waad Al-Turki:

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You can also use the Ounass promo code from Amani Alhenti, which provides a special discount of 5% on the finest luxury bags such as shoulder bags, handbags, backpacks, waist bags, and other products available on Ounass app and website.

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Customers can also avail the Ounass discount from Arwa, which provides a special discount of 5% on all full-priced as well as discounted high-quality products available on the Ounass UAE website.